Health Plan Specialist - Medicare; Remote

Are you passionate about helping others and providing exceptional customer service? We are seeking experienced Health Plan Specialists to support members during Medicare enrollment and benefit seasons. In this fully remote role, you'll assist members with questions related to benefits, billing, enrollment, and healthcare coverage while delivering a positive and professional customer experience.

This is a high-volume inbound call center position supporting Medicare members. Successful candidates will be comfortable handling 50-70 calls per day, navigating multiple systems simultaneously, and resolving complex member concerns with empathy and accuracy.

Location:

Remote (Must reside in AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, VA, or WI)

Schedule:

Monday-Friday, Flexible Availability Required Between 8:00 AM - 9:00 PM CST

• Handle 50-70 inbound customer calls daily during peak enrollment periods

• Assist members with questions regarding benefits, enrollment, billing, and coverage

• Research and resolve member concerns from start to finish

• Accurately document all interactions and case details

• Utilize multiple computer applications and resources simultaneously

• Provide timely follow-up and thorough issue resolution

• Deliver outstanding customer service with professionalism and empathy

• Collaborate with team members and support organizational goals

• Participate in virtual meetings and training sessions

• High School Diploma or GED

• Minimum of 2 years of call center experience

• Strong customer service skills

• Ability to multitask across multiple systems and screens

• Reliable attendance history

• Ability to work independently in a remote environment

To be considered, candidates must have:

• A dedicated, professional workspace free from distractions

• Hardwired internet connection (Wi-Fi, hotspots, and satellite internet are not permitted)

• Ability to connect directly to company equipment via Ethernet cable

• Stable internet meeting the following minimum requirements:

• Download Speed: 25 Mbps or higher

• Upload Speed: 5 Mbps or higher

• Ping:
  Less than 100 ms

• Ability to be on camera for meetings and training

• Willingness to use company-provided equipment, including dual monitors and headset

100% Remote Opportunity

Support Medicare Members During Enrollment Season

Company-Provided Equipment

Consistent Monday-Friday Schedule

Opportunity to Gain Experience with a Leading Health Insurance Organization

Fast-Paced, Team-Oriented Environment

If you have experience in Medicare, health insurance, healthcare customer service, or call center support and enjoy helping others, we'd love to hear from you!

This is a Contract position based out of Madison, WI.

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 20, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition…