Support Coordinator

Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator.

This is an exciting opportunity for a Support Coordinator with a genuine window and door installation background and strong customer service skills to join a specialist team supporting customers with software and system-related enquiries.

As a Support Coordinator, you will be a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal teams.

The ideal candidate will have previously worked as a window and door installer and have a strong understanding of the practical challenges faced by installation companies. You will use this hands‑on experience to understand customer problems, troubleshoot issues and provide practical solutions.

This is not a general customer service role – an installer background within the fenestration industry is essential.

• Act as a first point of contact for customers via telephone, email and support tickets.
• Investigate and resolve customer queries, using your practical installation knowledge to identify solutions.
• Work closely with technical and training teams to resolve more complex issues.
• Maintain accurate customer records and provide regular updates on ongoing support cases.
  
  Assist with software testing, quality assurance and new system releases.
• Help improve processes and customer support within the department.

• Previous experience as a window and door installer is essential.
• Strong knowledge of the fenestration/windows and doors industry.
• Excellent customer service and communication skills.
• A practical, solutions-focused approach to resolving problems.
• Good organisational skills and the ability to manage multiple queries.
• Comfortable using CRM systems and Microsoft Office.
• Keen to develop knowledge of software and technical systems.

Experience with Business Micros, Window Designer, Evolution, Business Pilot or similar industry software would be advantageous.

• Fully remote working
• Competitive salary
• Ongoing training and development
• Supportive team environment
• Long-term career progression

If you're an experienced window and door installer looking to move away from being on the tools and into a Support Coordinator role where your industry knowledge can be used to support customers and solve problems, we'd be keen to speak with you.