Hybrid Retention Specialist

Position: Hybrid Retention Specialist at Cogeco
Become a Retention Specialist with Cogeco Connexion, focusing on customer loyalty and service from your home office and Burlington, ON. Drive retention through effective communication and negotiation skills.

This hybrid role in Burlington, Ontario, requires dedication and resilience. As a Retention Specialist, you will manage inbound and outbound customer queries, focusing on resolving issues and maximizing retention opportunities. You'll thrive on building lasting value-based relationships with customers and ensuring they remain connected with Cogeco services.

Key Responsibilities:

• Handle inbound and outbound requests to retain customers

• Resolve customer issues with professionalism and care

• Conduct outbound calls to maximize retention

• Promote and upsell Cogeco products effectively

• Troubleshoot escalated customer inquiries

Requirements:

• High School Diploma; post-secondary preferred

• Minimum 1 year of customer service experience

• Strong communication and negotiation skills

• Familiarity with Google Suite applications

• Ability to work flexible hours, including shifts

Enhance customer loyalty and drive success with your negotiation skills at Cogeco.