Customer Care Representative - Virtual

life insurance, parental leave, paid time off, paid holidays, 401(k), remote work

United States, Louisiana

Oct 16, 2026

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For."

We are now hiring ambitious, motivated Customer Care Representatives to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States:
  Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

**** Only applicants from locations above will be considered. ****

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization:

• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
  • Three weeks (15 days) of paid vacation
  • Eleven paid holidays per calendar year (9 fixed and 2 floating)
  • 6 paid wellness days
• Career Development & Growth:
  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources

The CCR I role is a learning/developing role in the hierarchy of the CCR career path. CCR I's will be provided with training in a domain area (pension, 401k, health, HR plans, etc.), how to use tools & resources, how to manage a customer interaction, and client specific training. Once a CCR I begins handling customer interactions, they will be expected to develop their skillset and promote to the CCR II role.

CCR I's are expected to advance to CCR II in the first 15 months of their role.

• Handling a high volume of inbound calls from our clients'…