Remote Transportation Care Coordinator

Remote Transportation Care Coordinator

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have healthcare scheduling, customer service, and/or call center experience, we want to hear from you!

We are hiring for remote positions in the following states: AL, AR, GA, , IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV!

Pay rate $11.50/hour

Responsibilities:

• Deliver exceptional customer service while handling escalated or complex member interactions
• Consult with members to understand their needs and identify the most appropriate transportation options
• Communicate clearly and professionally using strong verbal communication skills
• Adapt your approach to support a wide range of member personalities, needs, and situations
• Use positive, empathetic language to represent yourself and the company in a professional manner

Work Environment And Workspace:

• A dedicated home office workspace, ideally a separate room with its own door
• Sufficient space to properly set up the workstation
• Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high-speed internet connection
• Three available power connections — either three outlets or a power strip
• Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on-site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or interruptions from household members) to ensure a quiet, distraction-free environment
• Ability to adhere to a 40-hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times
• Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours

Preferred

Skills:

• Minimum of 2 years' customer service experience in a call center environment
• Experience with diagnosing and troubleshooting technology

Required Skills:

• Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
• Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
• Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
• Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise

Training Includes:

• Systems Training
• Live Remote Training
• Dayshift Training
• 100% attendance is required during training period

Schedule:

• 8-hour shift
• Full-time only
• First and Second Shift (Mid-mornings and Afternoons)
• Schedules will include a weekend shift
• Client-assigned breaks (changes daily, based on the clients' needs)
• Schedules are assigned in the interview process and will remain permanent

Benefits:

• Health, dental, vision, and life insurance
• 401(k)
• Daily Pay After 30-Days of Employment
• Employee assistance program
• Gym membership subsidy
• Referral Program