Customer Service Rep

Remote / Online - Candidates ideally in
Cary, Wake County, North Carolina, 27513, USA

Listing for: Axelon Services Corporation

Remote/Work from Home position
Listed on 2026-10-21

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual

Salary/Wage Range or Industry Benchmark: 20 USD Hourly USD 20.00 HOUR

Pay Rate: $20 per hour Summary:

Location: Must live within 50 miles of the Cary, North Carolina Office, Cary, NC 27513
Work Mode: Remote after training
The ability and desire to work during the hours of operation 8:00 AM – 11:00 PM EST, Monday through Friday.
Attend in-person training starting December 14th, 2026, through January 28th, 2027, between the hours of 08:30 AM - 5:00 PM EST.
Attend monthly in-office engagement day.

Responsibilities:

Virtual roles work from a home office.
Respond to dental customer requests via telephone or email, providing excellent service to the company’s customers who have insurance products or benefit plans.
Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements:

High School Diploma or GED equivalent.
1 year of experience in a Remote Call Center Customer Service role.
Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload). Wifi not compatible.
Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

Preferred Skills:

2 years of Call Center or Customer Service Representative experience is preferred.
Strong computer/keyboard skills (ability to type efficiently).
Experience in handling dental or other types of insurance products.
Prior experience in a dental office.
Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company.
Previous DHMO product experience.