Junior Tour Coordinator at Luxury Boutique Agency

istanbulite is a luxury boutique travel agency specializing in custom-made private guided tours, premium vehicles, and concierge services in Istanbul. The agency designs individualized itineraries tailored to each client’s interests, schedule, and specific requirements. Guests explore the website, select sights and experiences, and istanbulite’s travel consultants curate a personalized program. The company focuses on unique private tours and workshops, such as marbling, glass, ceramics, Ottoman cuisine, and private yacht tours on the Bosphorus.

istanbulite offers a high-touch, detail-oriented service for travelers seeking exclusive and immersive experiences in Istanbul.

This full-time Junior Tour Coordinator role is a hybrid position based in Istanbul, Türkiye, with a mix of on-site work and some work-from-home flexibility. The Junior Tour Coordinator supports the design and coordination of custom private tours and workshops, including scheduling guides, arranging luxury vehicles, and confirming reservations with local partners and vendors. The role involves communicating with clients and travel consultants via email, phone, and online platforms to clarify preferences, share itineraries, and handle updates or special requests.

Day-to-day tasks include maintaining accurate booking records, preparing detailed tour documents, tracking changes, and ensuring that all logistical elements run smoothly. The Junior Tour Coordinator also assists with on-the-ground coordination when needed, helping manage last-minute requests, monitoring tour quality, and contributing to the continuous improvement of services.

• Experience or strong interest in Guided Tours and tour coordination, with an understanding of luxury and boutique travel services.
• Customer Service skills, including responsiveness, empathy, and a client-focused approach in a multicultural environment.
• Clear and professional Communication skills, both written and verbal, in English; proficiency in Turkish and additional languages is an advantage.
• Event Management skills for organizing workshops, special experiences, and complex itineraries with multiple stakeholders.
• Sales skills, including the ability to present services, handle inquiries, and support upselling of premium experiences.
• Strong attention to detail, organizational skills, and the ability to manage multiple bookings and deadlines simultaneously.
• Comfort with digital tools, reservation systems, and basic office software; experience with travel or CRM platforms is a plus.
• Ability to work both independently and collaboratively, with flexibility to support evening or weekend logistics during peak periods