Client Success Partner - Enterprise

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360

Learning platform.

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.

Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by:

• coordinating the different 360
  
  Learning resources (technical, pedagogical,...)
• empowering the client with the Enterprise positioning and vision provided by our solution

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSP’s from the team

• Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360
  
  Learning
• Start new projects with prospects and clients

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360
  
  Learning, particularly by having direct contact with Top Management teams
• Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders & advocates within the client’s team
• Develop and share good business practices with the entire Client Success team

• 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
• Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
• Proven knowledge of the SaaS B2B industry is a plus
• Proven interest in the digital industry, education, and e-learning in particular
• Excellent interpersonal and communication skills
• Native French, and excellent English proficiency (B2 minimum)

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks
  :
  Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion
  :
  We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Corporate Social Responsibility
  :
  Review our CSR Charter:
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/ & find out more about the teams, product and processes https://bit.ly/42H1ggC

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a Client Success Partner from our Enterprise team
• Case Study with our Director of Customer Success and our Customer Success Entreprise Coach
• Clarification Meeting with our Customer Success Operations Manager
• Culture Fit Meeting with our Chief Customer Officer
• Offer !

Get ready using our Knowledge Base: https://bit.ly/42H1ggC