Debt Collection Specialist; Estate​/Deceased Accounts

In this seat, you will play a pivotal role in proactively engaging with customer representatives to resolve outstanding account balances with compassion and care. This role requires professionalism, tact, and empathy, and is great for individuals who naturally believe in helping others.

Among other responsibilities, you’ll primarily be involved in:

• Interacting with authorized individuals empathetically and professionally, ensuring fair assessment of estate circumstances and facilitating timely payments.
• Assisting and mentoring customer representatives throughout the estate and succession processes, providing invaluable support and expertise.
• Managing file queues meticulously, adhering to regulatory guidelines, company protocols, and highest standards of customer service.
• Meeting and exceeding departmental goals and activity metrics, consistently achieving high standards in quality assurance.

• Starting rate of $22.00 / hour plus monthly bonus opportunities.
• Access to PCA’s Global Career Path for employee development.
• Competitive benefits package which includes Medical, Dental & Vision.
• 401k program with PCA matching part of employee contributions.
• Short-term & Long-term disability insurance + company sponsored life insurance.
• Paid Time Off.
• Casual dress code.
• Free on-site Parking.

• High school diploma or equivalent.
• Customer service and/or call-center experience.
• Computer proficiency, including Microsoft software applications, the ability to multi-task across multiple applications, and navigate between multiple screens, etc.
• Assertive, clear, and concise written and verbal communication skills.
• Ability to adhere to a regulated and structured work environment, including reading scripts.
• Customer-service-focused with sensitivity to individuals experiencing grief and loss.

Although schedules may change from time to time as business and/or client needs evolve, schedules generally have the following structure over a 40-hour work week:

• 2 Days (Monday – Thursday): 8:00 AM – 5:00PM
• 2 Days (Monday – Thursday): 12:00 PM – 9:00PM
• Fridays: 8:00 AM – 5:00 PM, 6:00 PM
• One Saturday per month: 8:00 AM – 12:00PM

To be eligible, the candidate must be able to attend a mandatory in-office training Monday – Friday from 8:00am until 5:00pm through the probationary period.

To promote work and life flexibility, PCA has implemented a hybrid work policy. Colleagues are generally required to work onsite from a PCA office location full-time. However, they do have the option of applying to work from home if they meet certain eligibility requirements. These requirements are role specific and have been established to ensure that employees have the adequate knowledge to perform their duties from home.