Student Account Associate Supervisor

Student Account Associate Supervisor### Student Account Associate Supervisor Apply:
Hybrid:
Penn State University Park:
Full time:
Posted Today:
REQ _#
** APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.###
** Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.**###   
** POSITION SPECIFICS
**** Finance and Business
** is a values driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. The
** Office Budget and Finance
** is part of the Finance and Business team and has a vision to recruit, develop and retain outstanding people who efficiently provide exceptional service in support of Penn State’s teaching, research and public service missions.  The
** Office of the Bursar
** is seeking highly motivated and skilled individuals with excellent customer service skills to fill a full-time position as a
** Student Account Associate Supervisor.
** The successful candidate will:
* Provide counseling and guidance to students, families, staff, and campuses on University and Bursar policies and procedures related to all aspects of the student account throughout the student life cycle
* Provide a high level of in-depth analysis for student accounts
* Resolve issues with accounts
* Guide students and families through the billing and financial aid disbursement and refunding processes, by responding to direct requests from students, families, and staff via telephone, e-mail, and visitors to the Bursar’s Office
* Accept and post payments, and issue receipts
* Provide information on University Policies and processes and is a resource for the Student Account Specialists team; responsible for training and coaching staff, team scheduling, customer intake statistical reporting, and handling of escalated student resolution
* Work closely with Bursar management to make recommendations for improvement
* May have direct supervisor responsibility depending on business needs of at least 2 full-time direct reports
* Works under limited supervision
* Prepare and complete reports showing incoming activity for both phones and in-person; monitor individual activity spreadsheets to assist with reporting
* Gather, evaluate, and analyze Student Account Statistical Data to suggest improvements, enhance efficiencies, and apply team resources appropriately for benefit and to maximize customer service  Skills and experience include:
* High level of attention to detail and critical thinking skills
* Strong interpersonal, written, verbal, and grammatical skills
* Customer services skills
* Knowledge of Microsoft Word and Excel
* Experience with People Soft Campus Solutions is highly desirable  This position offers a flexible work arrangement that combines remote and on-campus work (up to 3 days per week onsite). Questions related to flexible work should be directed to the hiring manager during the interview process.  The anticipated application review will begin November 4th and will continue until filled.
** MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
**…