Bilingual Customer Service Agent

Bilingual customer service agents are invited to apply with Blue Ocean Contact Centers Inc. in Halifax, with remote work available. Strong communication and interpersonal skills are central to this position.

This permanent, full-time position involves handling customer inquiries, complaints, and service information. Candidates should be client-focused, organized, flexible, and reliable. The work includes processing data, maintaining records, and explaining service types and costs.

• Access and process customer data accurately
• Respond to customer inquiries and provide information
• Address customer complaints and concerns professionally
• Explain provided services and associated costs
• Receive, log, and maintain complaint records

• Bilingual communication ability
• Secondary school graduation certificate
• Excellent oral and written communication skills
• Effective interpersonal skills and client-focused approach
• Criminal background check required

Apply customer communication, complaint handling, and data processing skills as a bilingual agent with Blue Ocean Contact Centers Inc.