Online Customer Service Associate

Some people see a question and give an answer.

You see a question and find a solution.

If you're the kind of person who enjoys helping others, loves technology, stays calm when things get busy, and gets genuine satisfaction from making someone's day easier, we may have the perfect opportunity for you.

At Chesapeake, we believe great service doesn't stop at the branch door. Our customers connect with us through phones, texts, chats, apps, and digital banking tools—and we're looking for someone who can bring the same friendly, hometown service to every digital interaction.

As an Online Customer Service Associate
, you'll be the trusted guide helping customers navigate today's digital banking world. Whether you're solving a mystery, tracking down an answer, teaching a customer something new, or celebrating a successful resolution, you'll play a key role in creating experiences people remember.

• Helping customers feel confident using digital banking tools
• Solving puzzles and finding answers when customers need assistance
• Communicating through phone, email, chat, text, and other digital channels
• Learning new technology and becoming the "go-to" expert on online services
• Working with a supportive team that values collaboration and customer success
• Turning challenges into positive experiences
• Protecting customers by helping identify concerns and responding quickly when issues arise
• Sharing products and services that genuinely improve customers' financial lives

• Enjoys talking with people and building relationships
• Has a positive, "let's figure it out" attitude
• Thrives in a fast-paced, ever-changing environment
• Pays attention to the little details that make a big difference
• Can juggle multiple priorities without missing a beat
• Loves learning new systems and technology
• Communicates clearly and confidently
• Is naturally curious and enjoys problem-solving
• Takes pride in delivering exceptional service every day

• Friendly, approachable, and authentic
• Tech-savvy and eager to learn
• Organized and dependable
• A strong listener who understands needs before offering solutions
• Patient when teaching or assisting others
• Motivated by helping people succeed
  
  Comfortable adapting as technology and customer expectations evolve

We're more than a workplace—we're neighbors helping neighbors. We believe in genuine connections, teamwork, and doing the right thing for our customers and communities. Here, your ideas matter, your growth is encouraged, and your contributions make a real difference every single day.

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• The chance to make a significant impact within a dynamic organization

If you're ready to combine technology, service, and a whole lot of Chesapeake hospitality into a career you can be proud of, we'd love to meet you.

Online Customer Service Associate:
Provide direct support for internal and external customers and act as a single point of contact for problem resolution for a wide range of products and issues. Manage customer requests with high quality service standards. Communicate with customers regularly via phone, text, e-mail, and online chat sessions.

• Provide customer support between the hours of 8am and 6pm, and Saturday from 9am to 12pm
• Process new online account opening requests
• Handle customer inquiries and research requests via phone, e-mail, online chat, text or secure online banking messaging
• Process Online Banking enrollment requests received from branches…