Medical Device Customer Service Representative

## Medical Device Customer Service Representative Apply:
Fully Remote:
Salt Lake City, UT:
Full time:
Posted Today:
End Date:
October 25, 2026 (2 days left to apply):
R-26-20813

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.  
** Job Title**:

Medical Device Customer Service Representative
** Reporting To:
** Supervisor, Service Customer Serv
*
* Work Schedule:

** Fully Remote – Salt Lake City, UT  
** Moog Medical Devices Group
** designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES.Our Medical Devices team in Salt Lake City, UT is looking for a polished Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.

While we’re excited to offer this position as fully remote, the ideal candidate will also live within a commutable distance from our SLC facility to attend in-person training and provide periodic on-site support as needed.
** As our Medical Devices Customer Service Representative, you will make critical contributions by holding responsibility for:
*** Process customer orders and requests for product repair via phone/fax/email; enter all relevant info into the ERP/order entry system
* Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines
* Support and initiate pricing dispute process
* Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner
* Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, provide warranty info and trouble-shooting assistance where possible
* Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed
* Troubleshooting* Filter and transfer all clinical support calls to Clinical Help Desk
* Log all customer complaints into Complaint Handling System (QAD & Master Control)
* Ask probing questions to determine service needs and accurately input information into electronic systems.
** To be considered for this Program Manager role, here’s what you’ll need to bring with you:
*** High School Diploma or equivalency (GED) required
* 3+ years of related experience and/or training in customer service, call center, or similar role required
* Prior experience with medical devices a HUGE plus!
* Strong computer/technical skills with demonstrated competencies with data entry into an ERP (or similar) system and Microsoft Office applications.
* Meticulous attention to detail and superb problem-solving skills
* Exceptional customer service skills with strong phone etiquette, active listening and communication skills  
** In return, we care for you by providing incredible “work perks” including:**
* ** Financial Rewards**:
Great compensation package, bonus opportunities, matching 401k and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
* ** Work/Life Balance**:
Flexible paid time off, holidays and parental leave program
* ** Health & Wellbeing**:
Comprehensive insurance coverage including medical, dental, vision, life, disability,…