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Job Description & How to Apply Below
This full-time customer service coordinator reviews chat and Q&A messages during online events. You will capture questions, preserve session context, group routine topics, and direct items to presenters or support owners. The employer provides platform and routing-guide training for beginners.
Key Responsibilities:
Review incoming webinar chat and Q&A messages
Capture questions with accurate session context
Group similar topics without changing meaning
Route presenter questions through approved queues
Record answered, deferred, and follow-up questions
Requirements:
Ability to read quickly and write accurate short notes
Ability to stay calm during simultaneous messages
Experience in customer service, administration, or online events helps
Willingness to follow privacy and routing rules
Focused workspace for live online monitoring
Use accurate live notes, privacy awareness, and careful routing to preserve participant questions throughout remote webinar sessions.
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