Lead SaaS Customer Success Manager
Remote / Online - Candidates ideally in
New Westminster, Burnaby, BC, K3L, Canada
Listed on 2026-10-24
New Westminster, Burnaby, BC, K3L, Canada
Listing for:
Workiva Canada ULC
Remote/Work from Home
position Listed on 2026-10-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Lead SaaS customer success through platform adoption, ROI delivery, and executive relationships at Workiva with flexible office or remote work.
As a Lead Customer Success Manager, you oversee customer life cycles across Workiva’s highest value named accounts. You guide executives through value realization, product maturity, and scalable adoption. Your work includes onboarding, training, consultative recommendations, renewal forecasting, and stakeholder communication.
Key Responsibilities:- Drive Workiva Platform adoption and prove ROI to executives
- Consult on workflows, best practices, and management business reviews
- Build trusted relationships across customer organizations and internal teams
- Identify risks, forecast revenue changes, and resolve customer issues
- Manage renewal pipelines and achieve revenue retention targets
- Undergraduate degree or equivalent related education and experience
- Six years of Customer Success, Service, Account Management, or Sales experience
- Experience supporting a SaaS application preferred
- Expertise in assigned customer use cases and software platform solutions
- Strong influence, presentation, prioritization, and problem-solving abilities
Apply customer success leadership, SaaS expertise, and executive consulting to maximize Workiva Platform value and retention.
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