Remote SaaS Customer Support Specialist; AI & Recruitment
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-10-24
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Bilingual
Location: Newcastle upon Tyne
Optimal is seeking a Customer Support Specialist to be the first line of support for customers; resolving issues, guiding users, and coordinating our participant recruitment service with customers and third-party providers in a fully remote UK/EMEA role.
You will handle inquiries via Intercom, review studies, monitor progress, troubleshoot issues, and collaborate with Product and Success teams to improve the customer journey.
Step into the Remote SaaS Customer Support Specialist (AI & Recruitment) role at Workshop in United Kingdom and grow with us.
We have an opening for a Remote SaaS Customer Support Specialist (AI & Recruitment) in United Kingdom within Management & Operations, Sales.
This role, Remote SaaS Customer Support Specialist (AI & Recruitment) at Workshop, could be your next career step.
Are you ready to take on the Remote SaaS Customer Support Specialist (AI & Recruitment) role at Workshop?
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