Service Development Co-ordinator

About The Role

Working Hours:

35 Hours Per Week

Contract Type:
Full-Time, Permanent

Closing Date & Closing time: 11.59pm, 04 October 2026

Interview Method:
Face to Face

Legal Right to Work:
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment

Use of Artificial Intelligence (AI):
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' history.

Manchester is one of the UK's most dynamic and internationally recognised cities, attracting millions of visitors every year. As Visitor Information Manager, you'll play a central role in shaping visitors' first impressions of Manchester while leading a service that sits at the heart of one of the city's most iconic destinations, Manchester Central Library.

This is an exciting opportunity to combine leadership, customer experience, tourism, culture and commercial development in a highly visible role. You'll lead a dedicated team within the Visitor Information Centre, ensuring residents, visitors and tourists receive accurate, inspiring and welcoming support while helping them make the most of everything Manchester has to offer.

No two days are the same. One day you could be developing partnerships with cultural organisations, attractions and tourism providers; the next you could be launching new retail products, improving services, supporting major city events, or leading initiatives that enhance the visitor experience and generate income for the service.

The role offers the opportunity to make a genuine impact on Manchester's reputation as a welcoming, vibrant and world-class visitor destination. You'll be an ambassador for the city, working with a wide range of partners and stakeholders while helping to showcase Manchester's culture, heritage and unique identity to people from across the UK and around the world.

If you're passionate about people, place-making, tourism, culture and delivering exceptional customer experiences, this is a rare opportunity to lead a high-profile service and contribute to the continued success of one of the UK's most exciting cities.

Explain how this role is key to making impact in your service:
Describe how this role contributes to the overall success of your service. Highlight specific responsibilities and how they align with the organisation's goals.

The Visitor Information Manager plays a vital role in achieving Manchester City Council's ambition to deliver excellent customer service, support the city's visitor economy and promote Manchester as a welcoming, vibrant destination. Based within Manchester Central Library, one of the city's leading cultural attractions, the role provides operational leadership for the Visitor Information Centre, ensuring residents, visitors and tourists receive a high-quality, knowledgeable and professional service.

The post directly contributes to service success by leading and developing staff, strengthening partnerships with tourism and cultural organisations, driving commercial and retail opportunities, and continually improving the visitor experience. By ensuring the Visitor Information Centre remains a trusted gateway to Manchester, the role helps enhance the city's reputation, supports economic growth, generates income opportunities and connects people with the rich cultural, leisure and heritage offer available across the city.

Essential requirements for the role:

• Proven staff line management experience in a retail or tourism related environment.
• Flexibility to work unsocial hours, including weekends and evenings to meet the needs of the service, includes a flexibility payment of 6.7%
• Experience and understanding of delivering excellent customer service.
• Excellent digital and ICT skills across a range of packages, knowledge of their use in the development of service areas.

Desirable requirements that would be beneficial in this role:

Experience of working with partners to enhance the service.

Experience of library stock management and associated systems.

Working for…