Customer Support Agent; Hybrid; WhatJobs Direct

Our client is seeking a dedicated and customer-focused Customer Support Agent for their Benoni, Gauteng operations. This role adopts a hybrid working model, blending in-office responsibilities with the flexibility of remote work. You will be a key player in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. The ideal candidate is a strong communicator, possesses excellent problem-solving skills, and is committed to delivering exceptional service.

This position offers a great opportunity to contribute to a reputable company while enjoying a balanced work arrangement. Join our client's team and help maintain their standard of excellence in customer care in
** Benoni, Gauteng**.

• Handle incoming customer calls, emails, and live chat inquiries efficiently and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot customer issues, identify root causes, and implement effective solutions.
• Escalate complex problems to the appropriate departments when resolution is not immediately possible.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Assist customers with order processing, account management, and general inquiries.
• Contribute to team goals by achieving performance metrics for customer satisfaction and resolution times.
• Gather customer feedback to identify areas for service improvement.
• Participate in team meetings and training sessions, both remote and in-office.

• Previous experience in a customer support or contact center role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks and prioritize effectively.
• Must be able to work from the office in Benoni, Gauteng as per the hybrid schedule.
• Reliable internet connectivity and a suitable workspace for remote workdays.
• High school diploma or equivalent; further qualifications are a plus.
• A positive and professional demeanor.
• Team player with the ability to work independently.

• Annual salary of 78000 R.
• Hybrid work model providing flexibility and work-life balance.
• Opportunity to work for a respected company in Benoni, Gauteng .
• Comprehensive training and development programs.
• Potential for career progression within the customer service department.
• Standard employee benefits package.
• Collaborative and supportive team environment.