Customer Support Officer

Our client, a rapidly growing e-commerce platform, is looking for a diligent and empathetic Customer Support Officer to join their remote team, serving the Port Elizabeth, Eastern Cape region and beyond. This fully remote position allows you to work from the comfort of your home while providing essential support to our client's valued customers. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a positive customer experience across various digital channels.

The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong desire to help others. This is a great opportunity to be part of a forward-thinking company that prioritizes customer satisfaction and employee well-being in a remote setting.

• Handle customer inquiries via email, chat, and phone, providing timely and accurate responses.
• Troubleshoot and resolve customer issues related to orders, accounts, and product usage.
• Escalate complex problems to appropriate departments, ensuring thorough documentation.
• Maintain customer records and update information in the CRM system.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Educate customers on company policies, product features, and available resources.
• Contribute to a positive team environment and share best practices.
• Monitor customer feedback and provide insights for service improvement.

• Previous experience in a customer service or support role is essential.
• Excellent written and verbal communication skills in English.
• Strong empathy and patience when dealing with customers.
• Proficiency with computers and common online tools (email, chat, CRM).
• Ability to work independently and manage time effectively in a remote environment.
• Detail-oriented with good record-keeping skills.
• High school diploma or equivalent; further education is a plus.
• Must be able to work from home with a reliable internet connection.

Our client is committed to providing a rewarding remote work experience:

• Competitive annual salary of .
• Fully remote position, offering work-life balance and flexibility.
• Opportunities for skill development and career progression within a growing company.
• Health insurance coverage.
• Paid time off and company holidays.
• A supportive virtual team culture and regular online engagement activities.
• Home office stipend to help set up your workspace.