Remote Healthcare Customer Service Representative

Help customers get the answers and support they need. We are seeking dependable, compassionate Healthcare Customer Service Representatives who can listen carefully, resolve concerns, and make complex information easierto understand. In this role, you will handle incoming calls, navigate multiple systems, and provide professional, thoughtful service, including support forolder adults.

• Handle high-volume incoming calls, assess customer needs, and explain relevant products and services with professionalism, patience, and care.
• Navigate multiple systems to gather and accurately document customer information.
• Usesound judgment to resolve concerns during the first call whenever possible, follow company policies and client guidelines, and escalatissues when needed.
• Meet service quality, productivity, and attendance expectations while adapting to change and identifying opportunities to improve the customer experience.

• Atleast 3- 6 months of customer service experience; healthcare experience is preferred. A relevant degree or appropriate education may substitute for experience.
• Clear communication, analytical, and problem-solving skills, with a caring approach to customer service- especially when assisting older adults.
• Integrity,dependable attendance, adaptability, and flexibility to work evenings,weekends, possible holidays, and occasional overtime.
• Abilityto pass a background check and drug screening.

• Adedicated workspace in your home.
• Internet speeds of at least 20 Mbps download and 10 Mbps upload.
• Awired internet connection; wireless access is not permitted.