Travel Consultant

FULL TIME OVERNIGHTS OPPORTUNITY AVAILABLE!!

Are you interested in becoming an employee-owner in your next job opportunity? World Travel, Inc. is 100% owned by our employees. Being part of an employee-owned company supports local communities, retains jobs, and ensures World Travel’s legacy for future decades, including our commitment to providing world-class service to our clients. By demonstrating the following values, we nurture a culture of integrity and trust:
We care, We are honest, We are curious, We are knowledgeable, We are innovative, We are fun, We do the right thing.

Ask about our shift differential.

Hours Available 12:00 AM - 8:30 AM Eastern Standard Time Sunday-Thursday

Team Membership:
Operations

Location:

Virtual

Job Status:
Non-Exempt

Supervisory Responsibilities:

None

Job Summary:

This position is for a virtual, full time travel counselor (agent) who is proficient in Sabre Graphical/Classical and International. An After Hours travel counselor is responsible for, among other things, engaging in consultative conversations with client’s travelers with the purpose of making accurate travel reservations and meeting client’s travel program needs, and maintaining and fostering a relationship between World Travel, Inc.

and its client.

Position hours are varied and include: nights, weekends and holidays.

Essential Functions:

• Arrangingcomplexdomesticandinternationaltravel forcorporateclient(s), including air,car rental, hotel, other ground transportation, transfers,etc.
• Advising travelers of international travel requirementsandconcerns(passport,visa, inoculations, etc.)
• Consistently demonstratingthoroughunderstandingof client travel policy, guidelines,authorization requirements, procedures, etc.
• Fosteringastrong,productiverelationshipwiththe client while maintaining a clear understanding that the client is the client and not the employer
• Fosteringastrong,productiverelationshipwith relevant travel behalf
• Counseling client and travelersontravelersafetyconsiderations, government travel regulations, preferred supplier support,savings opportunities,and logistical routings and options
• Research andresolveen-routetravelerserviceconcerns assoonas possible
• Providingexcellentcustomerservice at all times
• Utilizingtimemanagement skills toefficientlyorganizeandprocessworkloadduringdesignatedshift times
• Projectingamatureandprofessional demeanor when interactingwithclient, its employees, and colleagues.

Competency and Position Requirements:

• Participatefullyasateammembertoassistasneededin completingallfunctions relatingtoservicing customers
• Research and provide solutions to travel-related problems clients experience
• Keep fullyinformedaboutall airlinerulesandregulations, tariffs (domestic) andother industry requirementsandaccuratelyapplythis information when making travel arrangements
• Follow World Travel , Inc.procedures, guidelines,and standards in areasofcustomerservice,building Passenger Name Records(PNRs) and profiles,ticketing, utilizationofmanagementinformationsystems, productivity,attendance,andaccuracyofwork
• Mustbeableto work under pressure
• During emergency situations and/or poor weather conditions, ensure coverage of client needs
• Keep informedonall US Federal travel regulationsandrequirementspertainingtoUSgovernment contractors, includingFARand Fly America
• Maintainahighlevelofcompetencyin operatingtheglobal distribution system(GDS)
• Attendstaffandtrainingmeetings (virtualor in-person) forongoingupdates inthetravel industry, officeproceduresandcompanyupdates.
• Ensures optimal customer service through effective use of World Travel, Inc. phone
• Keep immediatesupervisorpromptlyandfullyinformedof all potential problemsor unusualmattersof significanceandtakepromptcorrectiveactionwherenecessaryor suggest alternativecoursesof action whichmaybetaken.
• Maintainafavorableworkingrelationshipwith companyemployeestofosterandpromotea cooperativeandharmonious workingclimatewhichwillbeconducivetomaximumemployeemorale, productivityandefficiency/effectiveness
• Demonstratestrongcustomerserviceorientation(internal and external);diplomacyandtactrequired in contact with clients,vendors, andco-workers;courteous, professional phone manner
• Mustworkwellindependently
• Exercisegoodjudgment
• If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.