Remote Customer Service Representative

Remote customer service representatives handle inbound calls, technical issues, and account tasks for MCI from Saskatchewan. Strong communication and troubleshooting skills are central.

This entry-level position supports customer service, technical support, and sales interactions across commercial and public sector accounts. Representatives use systems and technology, explain products and processes, and resolve customer concerns. MCI provides training for positive, driven, and confident applicants.

• Listen to customers and resolve their issues
• Complete account management tasks using systems
• Recognize sales opportunities and upgrade services
• Explain products and processes clearly
• Escalate customer dissatisfaction to managers

• High school diploma or equivalent
• Age eighteen or older
• Type at least twenty words per minute accurately
• Use Microsoft Office Suite and Windows basics
• Demonstrate communication, organization, and problem-solving skills

Bring customer focus, reliable attendance, and technical troubleshooting ability to MCI's remote contact center team in Saskatchewan.