Remote Customer Service Representative

Deliver remote customer service from Nova Scotia using inbound call handling, account management systems, and basic technical troubleshooting. Full-time schedules vary by site and project.

MCI seeks entry-level Contact Center Representatives for commercial and public sector support. You will handle customer service, technical support, and sales interactions while representing recognizable brands. The position focuses on resolving issues, explaining products, and creating strong customer experiences through effective communication.

• Listen to customers, understand needs, and resolve issues
• Use systems and technology for account management tasks
• Recognize sales opportunities and apply upgrade skills
• Explain products and processes to customers
• Ensure first-call resolution through effective call handling

• Be at least 18 years old
• High school diploma or equivalent
• Excellent written, oral, and organizational communication
• Type accurately at 20 or more words per minute
• Basic Microsoft Office Suite and Windows knowledge

Build customer service expertise through inbound calls, technical support, account management, and customer-focused issue resolution with MCI.