Customer Service Advisor

Hours: Monday-Thursday, 9:00am-5:30pm;
Friday, 10:00am-4:00pm

Working Arrangement: Office-based initially, with the opportunity to work from home on Mondays and Fridays after probation.

MUST PASS A DBS & CREDIT CHECK

We are looking for a friendly and motivated Customer Service Advisor to join a busy telephone-based team.

You will handle inbound and outbound calls, helping customers with warranty, vehicle protection and related products. You will also identify sales opportunities, build customer relationships and work towards individual and team targets while maintaining high standards of customer service and compliance.

• Handle inbound and outbound customer calls.
• Provide clear, friendly and professional customer service.
• Identify customer needs and promote suitable products.
• Achieve sales and performance targets.
• Maintain accurate records and follow company procedures.
• Comply with GDPR, Consumer Duty and relevant regulatory requirements.
• Attend training, coaching and team meetings.
• Complete mandatory training and relevant CPD requirements.
• Maths and English GCSE
• Excellent communication and listening skills
• A friendly, professional and empathetic telephone manner
• The ability to work towards targets and deliver quality customer service
• Strong attention to detail and a commitment to compliance

• Up to £300 monthly bonus for achieving targets
• Training and development opportunities
• Hybrid working opportunity after successful completion of probation

Important: Applicants must be able to pass a DBS check.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.