Customer Service Coordinator

We continue to grow. Grow with us! As one of the world’s leading distributor specialists of electronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.

Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!

Location:

High Wycombe

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

• 25 days holiday, plus bank holidays, increasing with service
• Flexible working arrangements and working from home
• Financial benefits such as a generous pension, death in service benefit and enhanced family policies.
• Medical benefits such as medical cover, private GP, healthcare cash plan, mental health support and an employee assistance program
• Access to a range of discounts including gym membership
• Excellent training and development opportunities
• Free parking. Free fruit and drinks

If you are a highly motivated individual with the drive and skills to meet the challenges of our rapidly growing business needs,

Contact:
Victoria Harlock
- Human Resources

Hillbottom Road
- Artisan Building, HP12 4HJ
High Wycombe -