Senior Operations Specialist; Dutch Speaker

Senior Operations Specialist (Dutch Speaker)

Location:

Amsterdam | Hybrid Working

As a Senior Operations Specialist, you'll play a key role within our Dutch Operations team. Alongside handling complex claims and complaints, you'll act as a trusted operational partner to the Team Manager, supporting colleagues, maintaining quality standards and helping ensure smooth day-to-day operations. You'll be the first point of support for escalations, complex cases and complaints, while coaching colleagues and contributing to continuous improvement across the team.

• Perform daily operational handling across the relevant products and processes, including claims assessment, customer correspondence, administration, case follow-up and complaint resolution.
• Manage complex, sensitive and escalated cases, ensuring accurate and well-documented decisions.
• Prepare and support responses for Kifid-related matters in cooperation with the Team Manager and relevant Legal, Compliance or business stakeholders.
• Act as the first escalation point for colleagues and support them with complex customer situations.
• Provide guidance on policy interpretation, evidence requirements and customer communication.
• Support the Team Manager with workflow planning, prioritisation and service delivery.
• Help coordinate daily activities and provide operational support when required.
• Conduct quality reviews and help drive coaching and process improvements.
• Identify operational risks, inconsistent decisions and recurring customer pain points, and elevate material concerns promptly to the Team Manager.
• Support onboarding, training and knowledge sharing across the team.
• Maintain procedures, templates and operational guidance materials.
• Contribute to projects, change initiatives and service improvements.

• Fluent Dutch and good English communication skills.
• Experience in claims handling, complaints, insurance administration, customer service or operations.
• Experience handling complex customer cases or escalations.
• Strong judgment, attention to detail and problem-solving skills.
• Ability to coach, support and influence colleagues.
• Strong organisational skills and the ability to prioritise effectively.
• Comfortable working with Microsoft 365 and case-management systems.
• MBO+ / HBO working and thinking level through education and/or relevant experience.

• Competitive annual salary of €3.000 - €3.200 gross per month, plus holiday allowance paid in 12 monthly payments.
• (Total annual salary = €38.880 - €41.472)
• Flexible hybrid working after training: 2 or 3 days from home per week.
• Performance-related bonus.
• Monthly wellbeing allowance of €45 net.
• Transportation and working from home allowance.
• 28 days of holiday, plus wellbeing and employee support programmes.
• Premium-free pension plan.
• €50 net birthday gift.
• Comprehensive training programme to help you build confidence and expertise.
• Access to Udemy and ongoing career development opportunities, including pathways to specialist, quality, training, team leader, or operational support roles.

We look forward to receiving your application #LI-Hybrid Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways.

And a willingness…