Specialist, Special Business Support

Location: Montreal

Work Your Magic with us! Start your next chapter and join Millipore Sigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role
At Millipore Sigma, the Special Business Support Specialist is the primary point of contact for customized order processing for our Special Business Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment. This is a remote position.

Key responsibilities include:

Support varied order entry and order management activities for Serum, Bulk & Custom materials, Batch Reservations, and other unique businesses within Life Sciences

Communicate customer requirements via accurate order entry, date management, and specification review

Provide proactive communication on the status of orders by monitoring from entry through shipment, with support from Order Management and Planning, to ensure on time delivery and customer satisfaction

Support customers by proactively reducing the frequency of complaints through effective preventative actions, customized order processing, and order management techniques to drive strong business relationships and ensure business and customer retention

Confirm customer packaging configurations, and customer specifications using change control data to ensure customer expectations are met

Offer alternate products and configurations when the requested product is not available

Develop solutions for customer inquiries, and problem-solve to meet or exceed customer expectations

Identify root cause and corrective actions to minimize customer impact

Investigate and resolve inquiries with the appropriate functional areas

Who You Are

Minimum Qualifications:

High School Diploma or GED

2+ years of customer service experience

1+ years of SAP systems and Salesforce

Preferred Qualifications

Associate degree

Knowledge of Oracle and MS Teams

Customer service experience in the Life Science industry

Ability to create spreadsheets, formulas and charts in Microsoft Excel

Process improvement skills

Experience in Customer Service, Quality Control, Packaging, Inventory planning or Manufacturing processes, Shipping (domestic and international), and Accounting (basic principles of cost, profits, and margins for business)

Ability to interpret customer requirements and communicate effectively across diverse work groups

Ability to develop a strong working relationship with key customers and sales team members

Professional communication skills

Ability to multi-task and prioritize job duties and responsibilities

Experience working in a fast-paced environment and an ability to adapt to changing processes/systems

Excellent organizational skills with the ability to manage and track multiple activities

Detail-oriented with strong analytical skills

This is an existing vacancy.

Salary Range for this position is $63,300 - $80,200 CAD annually

Our ranges incorporate all levels and career types available within this specific role and are derived from relevant industry market data within Canada. Should we decide to make an offer, we will consider several factors, including but not limited to your skills, experience, career level, and other job-related factors. This role may offer the following benefits: health, vision, and dental coverage;

life insurance; disability; a Defined Contribution Pension Plan program;…