CX Success Centre Team Lead
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-10-26
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Maximus, a global organisation delivering health and employment services in the UK, is seeking a CX Success Centre Team Leader in a hybrid role (home and Bootle). You will oversee day-to-day operations, coach and develop Administrators, and ensure performance targets and service standards are met while maintaining compliance.
You will deputise for the Operations Manager, manage referrals, appointment and enquiry workflows, and drive continuous improvement across support functions to deliver
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