Customer Success Coordinator

Working for the UK Sales and Service Channel, this role sits within the Customer Operations Team and supports Area Account Managers in the customer life cycle. The role offers the opportunity to proactively help customers from enquiry to post installation to ensure successful delivery and use of our products and services to deliver desired customer satisfaction. The role requires expertise and the ability to communicate at all levels internally and externally.

It requires ambition, adaptability, ownership, a growth mindset and drive to contribute to a customer success focussed culture. The role supports the growth of customer success and lifetime profitability.

Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

What is the core knowledge, skills and attributes required to be successful in the role?

• Outstanding customer service experience
• Strong time management skillset
• Ability to take ownership and responsibility
• A growth mindset and willingness to adapt and embrace change
• Strong organisational skills with an eye for detail
• Excellent written and verbal communication skills
• Ability to work individually but also collaborate as part of a wider team
• Proven experience of prioritising a busy workload
• B2B experience with an understanding of customer segmentation is preferable
• Project coordination and/or data management experience
• Sales support or internal account management with CRM or ERP system knowledge (e.g. Salesforce, Oracle)

Success differentiators:

• Demonstrate ambition by showing leadership in role
• Identifies and drives continuous improvement, embracing change
• Able to take responsibility for decisions and actions
• Initiative with a competitive and self-motivated mindset
• Customer Centric behaviours
• Qualification or Certification in customer service, customer experience or customer success

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
• Pension plan, starting with 8% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s…