Senior Customer Resolution Specialist; Remote
Framingham, Middlesex County, Massachusetts, 01701, USA
Listed on 2026-10-26
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Customer Service/HelpDesk
Customer Service Rep, CRM Systems & Management
Staples, Inc. is seeking a Senior FCR Specialist I in its HiTouch organization for a remote role. You will resolve complex customer inquiries, navigate internal systems, and drive positive experiences while meeting performance metrics.
Ideal candidates have 2+ years in customer service, strong communication, and proficiency with Microsoft Office. Training lasts ~12 weeks with shift options in Eastern/Central times.
The following role is for a Senior Customer Resolution Specialist (Remote) with Staples, Inc.
The Senior Customer Resolution Specialist (Remote) position in the Sales, IT & Technology field is open for applications.
We have an opening for a Senior Customer Resolution Specialist (Remote) in Framingham, MA, United States within Sales, IT & Technology.
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