Italian) Customer Advisor Streaming Platform

Location:

Portugal

Fluent level of Italian

Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!

This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.

• Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
• Assist customers with billing inquiries, subscription management, and account troubleshooting.
• Provide technical support for streaming devices, applications, and platform features.
• Educate customers on product features, content offerings, and subscription options.
• Document customer interactions and document interactions and escalate complex issues to appropriate teams for resolution.
• Proactively identify opportunities to improve the customer experience and streamline support processes.

• Previous experience in a customer service or support role, preferably in a digital media or technology company.
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.
• Empathetic and patient demeanor with a customer-centric approach to service delivery.
• Proficiency with computer systems, streaming devices, and digital platforms.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

• Full Work from Home in Portugal
• Salary package with monthly performance bonuses.
• Meal & transport allowances.
• Health insurance.
• Accommodation provided for a special fee.
• Initial training, and continuous learning opportunities.
• Dynamic and collaborative work environment.