E-commerce Customer Service Representative

Our client, a thriving online retailer, is looking for a friendly and efficient E-commerce Customer Service Representative to join their team in East London, Eastern Cape
. This part-time, hybrid role is perfect for individuals who are passionate about providing exceptional customer support and enjoy the flexibility of balancing remote work with occasional office presence. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive shopping experience. The ideal candidate is an excellent communicator, patient, and has a genuine desire to help customers.

Join a supportive team environment where your contributions directly impact customer satisfaction and brand loyalty in the fast-growing e-commerce sector.

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Assist customers with order placement, tracking, returns, and exchanges.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Provide information about products, services, and company policies.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer service process and customer experience.
• Gather customer feedback and relay it to relevant departments for product and service enhancements.
• Adhere to company guidelines and customer service standards.
• Contribute to building customer loyalty and positive brand perception.
• Participate in team meetings and training sessions as required.

• High school diploma or equivalent; some college or customer service training is a plus.
• Proven customer support experience, preferably in an e-commerce environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and as part of a hybrid team.
• Patience, empathy, and a customer-centric attitude.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Previous experience with live chat support is advantageous.

This part-time hybrid role offers a competitive hourly wage, flexible scheduling options, and the opportunity to gain valuable experience in the e-commerce industry. Employees benefit from a supportive team culture, access to training, and the convenience of a hybrid work model that blends remote and in-office work. You will be part of a company that values its employees and strives for excellent customer satisfaction.