Customer Service Advisor WhatJobs Direct

Our client, a prominent telecommunications provider, is seeking a skilled Customer Service Advisor to join their team.

This role offers a hybrid work model, blending the convenience of remote work with essential in-office collaboration at our
** Paarl, Western Cape, ZA
** location. You will be the primary point of contact for customers, assisting them with inquiries, service issues, and account management. We are looking for individuals with exceptional communication abilities, a proactive approach to problem-solving, and a genuine commitment to customer satisfaction. This position is critical in ensuring our clients receive top-tier support and maintain a positive relationship with our company.

The ideal candidate will be adaptable, efficient, and capable of managing a diverse range of customer needs. This role requires you to be present in the
** Paarl, Western Cape, ZA
** office for designated periods each week, alongside your remote work responsibilities.

• Handle inbound customer calls, emails, and chat inquiries regarding services, billing, and technical issues.
• Provide accurate and comprehensive information to customers about company products and plans.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Process service requests, account changes, and new customer sign-ups.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify customer needs and recommend appropriate solutions or upgrades.
• Ensure a high level of customer satisfaction through professional and empathetic service.
• Collaborate with internal teams to resolve customer issues efficiently.
• Adhere to company policies and service level agreements.

• Previous experience in a customer service or call center environment is essential.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Proficiency in using CRM software and communication platforms.
• Ability to work effectively both independently and as part of a hybrid team.
• Willingness to work a hybrid schedule, with regular time spent in the
  ** Paarl, Western Cape, ZA
  ** office.
• High school diploma or equivalent; tertiary education is advantageous.
• Tech-savvy with the ability to learn new systems quickly.
• Positive attitude and strong work ethic.

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering a blend of remote and office-based work.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career progression and further training.
• A dynamic and supportive team environment.
• Employee benefits and discounts on company services.