Remote Customer Success Specialist
Job Description & How to Apply Below
As a Customer Success Specialist, you will guide grassroots fundraisers and national nonprofits using Auctria’s fundraising event platform. The role includes email, chat, and occasional call support, plus issue resolution and internal process improvement. You will collaborate with a fully remote team.
Key Responsibilities:
Support users through email, chat, and occasional calls
Troubleshoot and resolve platform issues professionally
Guide nonprofit users during fundraising events
Improve internal processes with the remote team
Requirements:
Customer support experience through email, chat, or Zoom
Strong communication skills and technical confidence
Comfort with Excel and basic web design
Remote work experience and self-starter mentality
Canadian work eligibility and fluent English
Bring organized customer support, troubleshooting, and communication skills to Auctria’s remote nonprofit-focused platform team in Pacific time.
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