Customer Care Advisor - East

Our client, a dynamic e-commerce platform, is seeking a dedicated Customer Care Advisor to join their remote team, serving customers in East London, Eastern Cape
, and nationwide. This role is essential for providing exceptional support, resolving inquiries, and ensuring a positive customer journey. The ideal candidate possesses strong communication skills, a patient and empathetic approach, and a passion for customer satisfaction. As a fully remote position, you will have the flexibility to work from home while contributing to a growing online business. You will be the first point of contact for customers, handling a wide range of queries and providing effective solutions.

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information regarding orders, products, shipping, and policies.
• Assist customers with placing orders, tracking shipments, and managing their accounts.
• Resolve customer issues and complaints with empathy and efficiency.
• Process returns, refunds, and exchanges according to company guidelines.
• Maintain detailed and accurate customer records in the CRM system.
• Identify opportunities to improve the customer experience.
• Collaborate with other departments to ensure customer satisfaction.
• Adhere to service level agreements (SLAs) and performance standards.
• Contribute to team objectives and goals.

• Previous experience in customer service, preferably in an e-commerce or online retail environment.
• Excellent verbal and written communication skills in English.
• Strong listening, problem-solving, and conflict-resolution abilities.
• Proficiency in using CRM software and customer support platforms.
• Ability to multitask and manage time effectively in a remote setting.
• A positive attitude and a strong customer-centric mindset.
• Must have a reliable internet connection and a suitable home office setup for remote work.
• High school diploma or equivalent is required.
• Experience with online sales platforms is a plus.

• Fully remote work arrangement offering maximum flexibility.
• Competitive salary.
• Opportunity to work with a fast-paced and growing e-commerce company.
• Gain experience in the online retail sector.
• Continuous learning and development opportunities.
• Be part of a supportive and dynamic remote team.