German Speaking Customer Service Coordinator

An organisation in the industrial and manufacturing sector based in Blackburn.

• Respond to customer enquiries in German and English via phone and email, ensuring timely and accurate communication.
• Process customer orders and manage any changes or updates efficiently.
• Organising delivery of goods for all orders and communicating with transport companies and warehouse team.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Manage multiple orders and ensure deliveries are on time.
• Provide product information and support to customers as required.
• Handle complaints professionally, aiming for quick and effective resolutions.
• Support the sales team with administrative tasks and customer follow-ups.
• Assist in improving processes to enhance the customer service experience.

A successful German Speaking Customer Service Coordinator should have:

• Fluency in both German and English, written and spoken.
• Experience in a customer service or coordination role, preferably within industrial or manufacturing sectors.
• Experience with sales order processing and experience using SAP.
• Strong organisational skills and attention to detail.
• Proficiency in using Microsoft Office and CRM systems.
• Excellent communication and problem-solving abilities.

• Salary ranging from £30,000 to £35,000, dependent on the level of experience.
• Annual bonus opportunity.
• Hybrid working - 2 days working from home p/w.
• Career development and progression.
• Permanent position based in Blackburn.
• Opportunity to work in the industrial and manufacturing industry.

German Speaking Customer Service Coordinator
• Blackburn, England