Home-Based Customer Experience Investigator; Complaints
Metropolitan Borough of Solihull, Solihull, West Midlands, B91, England, UK
Listed on 2026-10-27
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Platform Housing Group is offering a Home-Based, permanent role as a Customer Experience Advisor specialising in complaint investigations. You will collaborate with the Triage, Quality Assurance and Aftercare teams to manage workloads and ensure a high-quality customer journey.
The role requires experience investigating customer feedback, handling multi-channel responses, and conducting audits. You will travel to Worcester and Solihull offices for meetings and site visits as needed, with a
Join us at Platform Housing Group as our next Home-Based Customer Experience Investigator (Complaints) in Metropolitan Borough of Solihull, England, United Kingdom.
Are you ready to take on the Home-Based Customer Experience Investigator (Complaints) role at Platform Housing Group?
We would love to welcome a new Home-Based Customer Experience Investigator (Complaints) to our organisation in Metropolitan Borough of Solihull, England, United Kingdom.
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