Retail Sales Customer Service Agent - Remote; Seasonal

About Task Us: Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech.

Task Us People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: Task Us provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within Task Us.

What can you expect in a Retail Customer Service Representative Role with Task Us?

Summary:

We are seeking dedicated Teammates to provide comprehensive customer service, order management, and warranty support to our clients' customers. This role involves communicating through phone and email channels to address a variety of inquiries and resolve customer concerns.

Deliver exceptional customer service via phone and email.

Manage customer orders, including processing and tracking.

Provide warranty support and process warranty claims.

Handle inquiries related to orders, products, and services.

Assist customers with navigating the global marketplace.

Support customer groups and address their specific needs.

Resolve production and shipping issues.

Provide website support and troubleshooting.

Handle other customer inquiries, including spam and marketing-related issues.

Requirements:

Must be able to use English at a B1 minimum level and successfully complete the English written and oral assessment.

Must be willing to complete assessments that include a typing test (25 wpm).

Great communication skills, able to express themselves clearly and professionally.

Demonstrate strong abilities to work independently and as a remote team player.

Must be adaptable and flexible, demonstrating abilities to work with process and information changes.

Must be at least 18 years of age.

Must have HSD or equivalent

Sales Experience Highly Preferred

Recommended

Qualifications:

Experience with customer service via phone, email, and live chat support is preferred but not required

Experience in customer service, sales, billing and technical support

Hours of Operation for this Role are:

7 days a Week

Monday-Friday 7am-7pm

Saturday-Sunday 9am-6pm

How We Partner To Protect You: Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

DEI
:
In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to…