Bilingual Members & Providers Call Center Agent- CA- Remote

Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.

• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
• Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to customer direction or other business needs.

• High school diploma or G.E.D.
• 6 months minimum, prefer on more years of customer service or other telephone experience.
• Dental experience preferred
• Bilingual (Spanish/English) required
• Experience working with organizational functions and personnel.
• Experience working with computer software and telephone technology and skilled in the use of help desk software.

As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

• Business and analytical critical thinking skills.
• Communication skills both written and oral.
• Ability to work independently.
• Ability to follow oral and written directions.
• Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.

• Hourly rate that will be offered: $25/hour
• Bilingual Schedule / Operational Hours (subject to change):
  Remote 8:00am to 5:00pm PST zone
• Must reside in CA

The pay range for this position is $31,200.00 - $44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Variety of leadership and technical development academies

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.