Home-Based Customer Experience Investigator; Complaints
Birmingham, West Midlands, B1, England, UK
Listed on 2026-10-27
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Customer Service/HelpDesk
Customer Service Rep
Platform Housing Group is offering a Home-Based, permanent role as a Customer Experience Advisor specialising in complaint investigations. You will collaborate with the Triage, Quality Assurance and Aftercare teams to manage workloads and ensure a high-quality customer journey.
The role requires experience investigating customer feedback, handling multi-channel responses, and conducting audits. You will travel to Worcester and Solihull offices for meetings and site visits as needed, with a
We have an opening for a Home-Based Customer Experience Investigator (Complaints) in Birmingham, England, United Kingdom within Management & Operations, Sales.
Join Platform Housing Group and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Home-Based Customer Experience Investigator (Complaints) role at Platform Housing Group, based in Birmingham, England, United Kingdom.
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