Resident liaison Officer

Salary: £36,709 to £45,367 per annum

Location:

London, Corsica Steet – hybrid working arrangement

Hours:

36 hours per week Contract Type:
Secondment/ Fixed Term Contract until 31st March 2027

We’re looking to recruit a Resident Liaison Officer to join our existing team in North London. This is a fantastic opportunity to join a fast-paced and dynamic team where you will play a key role in delivering an excellent customer experience by supporting effective communication between residents, Clarion Housing Group, contractors and other stakeholders. You will build and maintain positive relationships, ensure residents’ views are heard, and help deliver on service commitments.

Working collaboratively with colleagues and partners, you will support the smooth delivery of services, resolve issues effectively and contribute to responsive, customer-focused outcomes that reflect Clarion’s values of openness, responsibility, respect, success and continuous improvement. Our residents are our priority, and we are keen to ensure we hear their views and communicate effectively on service promises.

You’ll report into a Neighbourhood Response Manager, and we can support regular home working, with attendance at offices and resident visits so applicants must be able to travel across local regions as and when required.

Resident Liaison Officer Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle

This is a hybrid role based in our Corsica Street office in London, requiring you to work in the office up to two days a week. You’ll split your time between working from home and the office and travel around the region as and when required.

Closing Date:
Sunday 25th October 2026 at midnight.

Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy;
Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close early without notice.

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Web:  Linked In:

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.