Remote Member Experience Guide - Empathetic
Wilmington, New Castle County, Delaware, 19801, USA
Listed on 2026-10-27
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Customer Service/HelpDesk
Customer Service Rep
SCAN Health Insurance is seeking a Remote Member Experience Guide to serve as a trusted partner to members, owning each interaction from inquiry to resolution with empathy and accountability.
You will translate benefits, claims, and processes into simple, actionable guidance, ensuring members feel supported. Candidates should have 1+ years in customer service within healthcare or related fields and be fluent in English plus additional languages.
We are looking to fill the Remote Member Experience Guide - Empathetic Support position at SCAN Health Insurance in Clayton, NM, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Clayton, NM, United States.
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