Customer Success Manager; Arabic Speaker Job Riyadh Riyadh Region Saudi Arabia,Customer Service/HelpDesk

Customer Success Manager (Arabic Speaker)

2-4 years

Riyadh

Full-Time

Location: Remote- working GCC business hours.

About Us:

Web Engage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.

Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.

Web Engage powers intelligent, real-time engagement across the entire customer lifecycle.

We are built for scale.
We are built for complexity.
We are built for outcomes.

At our core, Web Engage is a full-stack retention operating system that combines:

A powerful Customer Data Platform (CDP)
Real-time behavioral segmentation and intelligence
Omnichannel journey orchestration
AI-driven personalization and recommendations
Deep analytics, experimentation, and revenue attribution
Web Engage BLACK: our AI-native layer that brings Agentic capabilities to engagement.
Own customer outcomes. Be the primary point of contact for your accounts. Understand their business goals and turn them into Web Engage use cases that drive measurable results.
Build relationships. Keep engagement high through regular calls and on-site meetings across the GCC.
Drive adoption. Run usage and adoption reviews, find under-used capabilities, and recommend new use cases that fit each customer’s marketing goals.
Protect retention. Track account health, flag risks early, and act before issues affect satisfaction or renewal.
Grow revenue. Own renewals and find upsell and cross-sell opportunities to increase revenue per account.
Deliver campaigns. Design, implement and optimise cross-channel lifecycle and retention campaigns across email, push, SMS, Whats App, in-app and web, including Arabic-language content and localisation.
Enable customers. Train customer teams in Arabic and English so they become confident, self-sufficient users.
Communicate insights. Build reports and Q presentations that explain performance and business impact to marketing leaders.
Collaborate cross-functionally. Work with Product, Solutions, Support and Sales to turn customer needs into solutions and product feedback.
Build advocacy. Develop customer references, testimonials and case studies.
Apply AI. Use AI tools to improve how you and your customers work, such as automating reporting, analysis, campaign content or internal workflows.

Must-have:

Native-level fluency in Arabic and English (reading, writing, speaking). You’ll run meetings, training, presentations and written communication in both languages.
Comfortable with Gulf dialect in conversation and Modern Standard Arabic in writing
3+ years in B2B SaaS Customer Success or Account Management, ideally in martech
A track record of owning renewals and upsell, with retention or expansion numbers you can share
Hands-on experience with at least one customer engagement platform, such as MoEngage, Clever Tap, Braze, Bloomreach, Salesforce Marketing Cloud or Marketo
Practical use of LLMs (Claude, ChatGPT, Gemini, Deep Seek, etc.) in daily work, plus a conceptual understanding of RAG and MCP
At least one AI-powered automation you’ve built for an internal team or a customer, which you’ll be asked to walk through
Composure and diplomacy when handling escalations
High ownership: you take problems end to end without waiting to be told
Willingness to travel across the GCC for on-site customer meetings
Bachelor’s degree in IT, Computer Science or a related field, or equivalent technical experience

Nice-to-have

MBA or business degree
Experience with GCC clients in retail, e-commerce, fintech or media
Familiarity with CDPs, CRMs, mobile measurement platforms (Apps Flyer, Adjust), ad…