Remote Customer Service Representative

Support Allegion Canada customers remotely from Ontario through phone and email, using professional communication and problem-solving skills during weekday business hours.
This Customer Experience Representative serves external and key customers while coordinating with sales, operations, marketing, IT, and finance. The position resolves inquiries about products, orders, pricing, policies, and programs. It also maintains customer records, supports warranty administration, and contributes to accurate account management.

Key Responsibilities:

Resolve customer inquiries about availability, fulfillment, pricing, and policies
Administer warranty credits, replacements, and return authorizations
Edit and update customer orders accurately in business systems
Coordinate internal departments to resolve customer issues
Gather information for measurement, analysis, and reporting
Requirements:
Minimum two years of related customer service or industry experience
Professional, positive, and courteous communication with customers and employees
Ability to explain solutions clearly and effectively
Excellent written and verbal communication with problem-solving skills
Working knowledge of Microsoft Office and manufacturing operating systems
Apply customer service, order management, warranty administration, and problem-solving skills as Allegion’s remote Ontario representative.