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Hybrid Senior Customer Complaints Investigator

Remote / Online - Candidates ideally in
Warwick, Warwickshire, CV34, England, UK
Listing for: SVB Solutions
Full Time, Remote/Work from Home position
Listed on 2026-10-28
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 30308 GBP Yearly GBP 30308.00 YEAR
Job Description & How to Apply Below

SVB Solutions in Warwick is seeking a Customer Complaints Handler to manage complex and escalated complaints with a focus on fair outcomes and FCA compliance. Hybrid role with Monday home-working after training; salary £30,308 and comprehensive benefits.

You will investigate, assess evidence, draft final response letters, monitor trends and maintain accurate records to support service improvements.

The following role is for a Hybrid Senior Customer Complaints Investigator with SVB Solutions.

This position is for the Hybrid Senior Customer Complaints Investigator role at SVB Solutions.

We are seeking a motivated Hybrid Senior Customer Complaints Investigator to join SVB Solutions in Warwick, England, United Kingdom.

Consider building your career as a Hybrid Senior Customer Complaints Investigator at SVB Solutions.

The Hybrid Senior Customer Complaints Investigator position in the Management & Operations, Sales field is open for applications.

Position Requirements
10+ Years work experience
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