Customer Service Specialist - Train On-Site Home Office Program

HIRING FOR JANUARY TRAINING CLASSES!

Interviews & Candidate Selections Kick Off Mid-November — Apply Today!

Location & Workplace Flexibility (Train On-Site / Home Office Program)

On-Site Training:
This position requires you to complete training on-site at 9060 South Rita Road, Tucson, AZ 85747.

Home Office Program:
After successful completion of on-site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup.

Ready to kick off the new year with a meaningful career at a global financial leader?

We are officially accepting applications now for our upcoming January Training Class for the Customer Service Specialist role at our Tucson, AZ site! Interviews and candidate selections begin in mid-to-late November—get your application and resume submitted today to secure your spot!

At Citi, our Customer Service Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve.

This is an exceptional opportunity to build a long-term career within one of the world's leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.

Attached resume is required to be considered.

Train on site/ Home Office Program

Salary up to $21 an hour

This full-time position comes with a fantastic rewards package designed to support you every step of the way:

Day 1 Health Coverage:
Comprehensive medical, dental, and vision insurance effective on your first day.

Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.

Work-Life Balance:
Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.

Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.

Culture Built for Success:
Structured onboarding, supportive leadership, and clear internal career progression pathways.

Discover all the benefits and perks that await you with a career at Citi at Citi Benefits.

Applications Open:
Apply Now (Attached resume required for consideration)

Interviews & Screening:
Kicking off Mid-to-Late November

Offer Extensions & Onboarding:
December

Paid Training

Start Date:

January

Serve as the primary point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.

Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.

Build and maintain a working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.

Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.

Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.

Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Experience:

1–3 years of experience in a customer-facing or service-oriented role (retail, hospitality, call center, or financial services), with a demonstrated ability to effectively handle and resolve client inquiries.

Technical Agility:
Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills and the ability to multitask across systems in a fast-paced environment.

Communication:
Clear and confident communicator—both verbally and in writing—with the ability to engage clients professionally across diverse situations.

Problem Solving:
Strong active listening skills with sound judgment and problem-solving abilities.

Education:

High School diploma or equivalent (GED).

Apply Today!

Don't wait—our November interviews will be starting soon for our January start date!

Attached resume is required to be considered.