Customer Service Specialist - Train On-Site Home Office Program

Customer Service Specialist
- Train On-Site Home Office Program
- Salary Up To $21/hour

Ready to kick off the new year with a meaningful career at a global financial leader?

We are officially accepting applications now for our upcoming January Training Class for the Customer Service Specialist role at our Tucson, AZ site! Interviews and candidate selections begin in mid-to-late November —get your application and resume submitted today to secure your spot!

At Citi, our Customer Service Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve.

This is an exceptional opportunity to build a long-term career within one of the world's leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.

Attached resume is required to be considered.

Train on site/ Home Office Program

Salary up to $21 an hour

Discover all the benefits and perks that await you with a career at Citi at Citi Benefits.

Key Responsibilities

• Serve as the primary point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain a working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Required Qualifications & Skills

• Experience:
  
  1–3 years of experience in a customer-facing or service-oriented role (retail, hospitality, call center, or financial services), with a demonstrated ability to effectively handle and resolve client inquiries.
• Technical Agility:
  Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills and the ability to multitask across systems in a fast-paced environment.
• Communication:
  Clear and confident communicator—both verbally and in writing—with the ability to engage clients professionally across diverse situations.
• Problem Solving:
  Strong active listening skills with sound judgment and problem-solving abilities.
• Education:
  
  High School diploma or equivalent (GED).

Apply Today!

Don't wait—our November interviews will be starting soon for our January start date!

Attached resume is required to be considered.