Customer Service Representative

Job Title

Pay Rate: $20 per hour

Work Mode:
Onsite Training

Location:

Warwick, RI

Support customers calling with questions related to defined benefit annuities or pensions.

Provide clear explanations of policy details, payments, and account status.

Complete account maintenance requests such as direct deposit and address changes, beneficiary and death notifications.

Aid throughout the claims process.

Maintain a high degree of accuracy and attention to detail.

Multitask across multiple systems during live customer interactions.

Utilize AI enhancements to complete job tasks.

Handle sensitive financial information with professionalism and confidentiality.

Demonstrate strong reliability through consistent attendance and adherence to schedules.

High school diploma or equivalent (Associate's or bachelor's preferred).

Minimum 2 years of customer service experience, preferably in a call center environment.

Experience with Windows-based operating systems (Microsoft Office Suite, etc.).

Ability to explain complex financial information clearly to customers.

Comfortable multitasking across multiple systems during customer interactions.

Strong reliability through consistent attendance and adherence to schedules.

Training conducted on-site at the Warwick, RI office.

Five-week instructor-led training program followed by a two-week nesting period.

Position transitions to work-from-home after successful completion of training.

Agents must work in the Warwick office at least one day per month.

Schedules determined using a ranking system based on performance in training.

Flexible shift assignments based on business needs.