Customer Service Representative Billingual

London, ON

Our client, a leading provider of legal and administrative services, is seeking a Bilingua
l
Customer Service Representative to join their team. The ideal candidate is highly organized, adept at multitasking and managing priorities in a fast-paced environment, and demonstrates excellent communication skills in English and French. You will handle inbound calls and provide support related to class action settlements. In this role, you will be responsible for answering questions, explaining settlements details, assisting with claims filing process and ensuring a positive experience for claimants.

Job Title: Customer Service Representative

Location: Remote – Anywhere in Canada

Pay Rate: $27/hour

Temporary role with an undetermined end date

Responsibilities

• Answer customer inquiries via phone, email, and chat in a professional related to class action lawsuits and settlements details.
• Provide clear and accurate information about eligibility requirements, claim procedures, deadlines and payment timelines.
• Assist callers with completing claims forms and navigating the official settlement website when applicable.
• Provide accurate information about service sand company policies to customers.
• Document all customer interactions and maintain accurate customer records.
• Maintain a high level of professionalism, confidentiality and empathy in all integrations
• Follow call scripts and compliance guidelines specific to each class action.

What you bring

• High school diploma or equivalent (Associate or Bachelor’s degree is an asset).
• Excellent verbal and written communication skills.
• Fluent in French and English
  or other languages a plus.
• Ability to explain legal or procedural information in simple and clear terms
• Strong problem-solving and analytical abilities.
• Proficient with Microsoft Office and customer service software.

What’s in it for you?

• Paid training to set you up for success.
• 100% remote – work from anywhere in Canada.
• Safe and supportive work environment.
• Competitive hourly rate.

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 Manpower Group was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.