Customer Account Manager

Are you looking for a role where you can make a real difference while building a rewarding career in customer management? Our client supports customers through challenging financial situations—helping them find realistic, manageable solutions while delivering a first-class service to our clients.
You'll be part of a supportive team, with opportunities to develop your skills in negotiation, customer care, and account management—all within a structured and highly regulated environment.
Hybrid working that rewards you :
You'll benefit from 1 guaranteed day working from home each week, with the opportunity to earn up to 2 additional remote days based on your performance—giving you flexibility while recognising your achievements.
Shift Pattern Monday to Friday 8am to 4pm

About the Role
As a Customer Account Manager, you'll take ownership of customer accounts, working closely with individuals who may be in arrears. Through meaningful conversations, you'll help customers find fair and sustainable ways to resolve their accounts.
This is more than just a call-handling role—you'll be building trust, showing empathy, and making a genuine impact on people's situations while achieving positive outcomes for both the customer and the business.
What You'll Be Doing
Speaking with customers via phone and written communication to resolve outstanding balances
Agreeing affordable repayment plans tailored to individual circumstances
Setting up payment solutions such as Direct Debits or prepayment options
Handling sensitive conversations with empathy, professionalism, and confidence
Identifying and supporting vulnerable customers, including signposting to relevant support services
Keeping accurate, clear records across multiple systems
Working closely with clients and field teams to achieve the best outcomes
Meeting performance and quality targets while delivering excellent service
We're looking for people who are :
Confident communicators who can handle a variety of customer situations
Empathetic and respectful, especially when dealing with sensitive circumstances
Motivated by targets and achieving results
Organised, with strong attention to detail
Comfortable using IT systems and working in a fast-paced environment
Customer Account Manager
Experience in customer service or telephone-based roles is essential. Experience in debt collection or negotiation is a bonus—but not required, as we'll support your development.
What Makes You a Great Fit
You stay calm under pressure and approach challenges positively
You can balance customer care with achieving outcomes
You're proactive, team-focused, and always looking to improve
You take pride in doing things the right way
What You'll Get in Return
A supportive team environment where your contribution matters
The chance to develop valuable, transferable skills
Performance-based flexibility with hybrid working
A role where you can genuinely help people and make an impact